FAQs

Orders

How do I track my order?

• All orders are eligible for tracking. Once your order is processed, a tracking number will be sent to the email or phone number that was used during checkout

Can I cancel my order?

• Once you’ve placed an order, you have until 12pm PST to cancel. If your order has already been processed, it can no longer be cancelled. 

Returns & Refunds

What is Sunday Jewels return policy?

• If you are not 100% satisfied, you can exchange or return your jewelry for a full refund within 30 days of receiving the package. (Returns must be in unused condition and in the original packaging.) Only full priced items are eligible.

Please click here to submit a return or exchange request.

Submit a return request

Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.

1. In the Email field, enter your email address, and then click Continue.
2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
3. Go back to the online store, and then enter a six-digit verification code.
4. Click the order that you want to submit the return for. 3. If your order has more than one item, then select the items that you want to return.
5. Select a return reason and add a note for the store.
6. Click Request return.

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

 

What if my package is lost or stolen?

• Sunday Jewels is not responsible for lost, stolen, or damaged packages. The buyer commits to full responsibility when purchasing. Please contact USPS, or your local Postal Carrier to locate your package, and or file a lost or damaged package report. 
• Lost or Stolen Package USPS Link: https://www.usps.com/help/missing-mail.htm

What if I put the incorrect address?

• If you place an order and you submit the wrong address at the time of purchase, please email us at info@sundayjewels.com within 30 minutes of purchase to guarantee that your request can be completed.

Package Delivered but Not Received?

Sunday Jewelry is not responsible for packages that have been confirmed as delivered by the carrier, but not received. If after 21 days your package has still not been delivered please reach out to our customer service team for further investigation. 

What if I received the wrong item?

Please send us an email stating your name, order number, shipping address, and the situation to info@sundayjewels.com

Shipping

Where is my package being shipped from?

• Charlotte, NC

How long will shipping take?

• Depending on the shipping option, Domestic packages should arrive within 4-8 business days 
• USPS First Class Mail (Economy 4-8 business days) FREE on orders over $75. This option is available for $6.90 for orders under $75.
• USPS Priority Mail (Standard 3-5 business days) FREE on orders over $100. This option is available for $9.90 for orders under $100.
• USPS Priority Mail Express (Express 1-3 business days)  FREE on orders over $150. This option is available for $19.99 for orders under $150. 
• UPS Ground (Standard 1-5 business days) *rates are calculated at checkout

International Shipping Rates: 

International shipping rates are calculated at checkout. Duty fees are included at time of purchase.

*These are delivery time estimates provided by USPS, UPS, and FedEx - they do not guarantee delivery dates or times. 

Fulfillment & Processing

• All orders will be processed within 2-3 business days